Target Market Determinations for our products can be foundhere. Please click Open account to apply via Westpac Online Banking. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. This helps us to provide our website to you for free as a customer. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. You have had too many unsuccessful attempts to login. Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Compare your super balance against the average balance for your age group to see if yours is on track. GPO Box 2861 You can lodge a complaint using any of the options detailed above. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Online:afca.org.au. Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. life.insurance@btfinancialgroup.com Family Law, Inheritance Law just to name a few) that protect and ensure that the remaining assets will be distributed in a fair manner. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chatI have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to followIs there a customer service email address?? However, a BT WiFi extender could be quite pricey. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. If you need to write to us, please check the back of your bill for the right address to use. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. Download theInvestment Options Booklet(PDF) for a full list. 1 Braham Street The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. +612 9155 4029, Advisers Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Find out more about how claiming a tax deduction works. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. As with most technical problems, the first thing to try is turning your router off and on again. Self-directed investors who want greater control over their investment choice. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. If we need some additional time to get back to you, we will let you know. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Its easy to open an account online. Once your problem has been reported, you can track its progress using the link below. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. https://www.chantwest.com.au/financial-services-guide there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. 1800 816 222- Members 17h02. You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. 19h39. However despite BT saying the order is complete they are still to deliver the phones. These lifestages have a focus on maximising growth, as members still have a long time before retirement. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. Fax: 02 9274 5763, Claims BT Super Invest lets you invest your super how and when you want in one convenient place. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you've decided to select this super fund, you can apply online in less than 15 minutes. Spotted something in our network that's unsafe or damaged? Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios Calling From Overseas:+612 9155 4070. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. product provider, We cannot provide you with personal advice or recommendations. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in, or acquired through, BT Super Invest. Sorry if that causes you any trouble. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Please find belowinformation on how you can buy some of BT's surplus assets. It does not constitute tax advice and is based on current tax laws and our interpretation. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). More information. Your individual situation may differ and you should seek independent professional tax advice. on BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. You've disabled cookies on the browser. GPO Box 3958 Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. You can access your super online - and importantly, take action - any time, from anywhere. For further information about our complaints process, download our Complaints Policy. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Hostplus has overtaken AustralianSuper as the top performer over 10 years. For corporate enquiries only - call or write to us at our registered office: BT Group plc Please try after 20 minutes. Read the relevant insurance in your super guide for more information. Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . If you need to send your super details to your employer, log in to the mobile app and select send to my employer - youll need your employers email address. on Decide how much you want to invest and fine-tune your portfolio as you go. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. These two options are detailed below. You can securely upload supporting documents if you wish. These may change or we may introduce new ones in the future. This information does not take your personal objectives, circumstances or needs into account. Follow this process if youd like toconsolidate all your super into your AustralianSuper account. Post:GPO Box 5218, Sydney NSW 2001 BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). Level 11, Tower Two International Towers Sydney Learn more about accessing your super, eligibility and conditions that apply. In the meantime, our page on accessing your super might be of assistance. While such information is believed to be accurate, Chant West does not accept responsibility for Keep me signed in. Forkey information and guidance on the ethos of procurement in BT and how we work with our suppliers visit ourSelling to BTweb site. Please check you entered your username and password correctly and try again. on All costs are inclusive of GST unless otherwise stated. Past performance is not a reliable indicator of future performance. We use cookies for security purposes, to improve your experience on our site and tailor content for you. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. However, answering your question, a will is not always absolute in nature. The average super balance is $154,350. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. 0 Ratings gold.life@BTFinancialgroup.com We try to take an open and transparent approach and provide a broad-based comparison service. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. If you are unsure you should get independent advice before you apply for any product or commit to any plan. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or BT Academy provides access to the latest ideas, trends and reports to help you realise new opportunities and assist with supporting your practice. The fees and costs provided are current as at19 February 2019 and may vary from time to time. If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. 1 - 8 of 8 Compare Important information about our super fund comparison table It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. Also check out the latest hints and tips for Panorama users. 18-04-2020 With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied If either of these are lower than your minimum, follow the steps below to report and fix the problem. The phones apparently connect to the hub and allow you to make two calls at once. It does not constitute tax advice and is based on current tax laws and our interpretation. Phone: check the number to call based on your product above. You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. We are also a Corporate Authorised Representative of Countrywide Insurance Group Pty Ltd trading as "Austbrokers Countrywide" ABN 51 586 953 292 AFSL No. Where the performance, fees and insurance data for the MySuper fund vary according to the member's age, results for For more information contact our fleet solutions partner. Home Uncategorized bt super contact email. Your first option is to call the BT customer service team on 0800 800 150. She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. (charged by the manager), 0.18% p.a. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? We recommend speaking to your super fund to arrange the transfer. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). 14h24. Which super fund beat AustralianSuper as the best performer last year? 21-04-2020 The information provided is general in nature and does not take into account your objectives, financial situation or needs. London BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. 18-04-2020 On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). If youve decided to switch to BT broadband, there are two ways you can go about this. You should consider whether the products or services featured on our site are appropriate for your needs. About BT Super for Life Moving house? Consider its appropriateness to these factors before acting on it. If something goes wrong with your broadband package, you might want to make a complaint to BT. Log in to your account and go to transactions to check all payments made to your super account. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. Please do not click on any links. Target Market Determinations for the products are available. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. In this video I will be showing you how to manage contacts on BT Mail. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. Once we receive your form, well write to you confirming the amount you can claim. 13h48. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. Hello Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. execute the strategy once the Board approves it. At least one of the following: Australian driver's licence, Medicare card or passport. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. General and personal advice are available. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. How has your fund performed? It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Information provided is subject to copyright and may not be reproduced, modified or distributed without the consent of the copyright owner. Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes. She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. Office of the Australian Information Commissioner In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. If you need to write to us, please check the back of your bill for the right address to use. Invalid passcode. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. Past performance is not an indication of future performance. Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. When making a complaint please describe your issue and how it could be resolved. When I called to say I had not received them they said they were currently out of stock. Read thedisclosure documentsfor your selected product before deciding. E1 8EE, Registered in England and Wales No. OurPrivacy Statementexplains how we use cookies. Any help you can offer would be greatly received. Thank you for the response its not great for a communication company that you cannot contact them! We compare from a wide set of banks, insurers and product issuers. Disclaimer - Hive Empire Pty Ltd (trading as finder.com.au, ABN: 18 118 785 121) provides factual information, general advice and services on a range of financial products as a Corporate Authorised Representative (432664) of Centra Wealth Pty Ltd AFSL 422704. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. Why Westpac is giving away its $37 billion BT super business Elizabeth Knight Business columnist April 21, 2022 3.59pm Normal text size Larger text size Very large text size Westpac investors hoping for a windfall when the bank gets out of its superannuation business BT are set for disappointment. @seraphim21 wrote:. Access the latest product updates, training and client resources on the BT Panorama user hub. Adelaide SA 5001, 132 135- Investors If you're a BT Business customer and unhappy with the product or service you've received, we want to help. To give feedback or lodge a complaint about our products, services or the website, please see details on how to below. Past performance is not a reliable indicator of future There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. You can do this either from the plug or the power button on the back of your router. Finder Wallet operates the Finder Apps digital asset trading and wallet services. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Email: of your account balance, Up to $95 p.a. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. BT ID or Email address. performance. so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? 233724, is the trustee and issuer of interests in BT Super for Life which is a part of Retire See more Photos See all Videos See all 1:51 {"menuItems":[{"label":"BT Super investment options","anchorName":"#bt-super-investment-options"},{"label":"What are the key features of BT Super for Life? on Set up your utilities, today! I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. Investment, super and insurance solutions to empower our customers to build and protect their wealth. However, we aim to provide information to enable consumers to understand these issues. There is no email contact, only a phone number. Alternatively, you can use the link below to find out all about BTs current deals and packages. You can call the ombudsman on 0330 440 1614 or email enquiry@ombudsman-services.org. to 1.73% p.a. This gives a tracking number which can be used to reference any future correspondence, so its important that you leave that tracking number on any reply you send. A crash course to get your life together from careers and finances to self-care and relationships. BT Super for Life A simple personal super account that's easy to join, manage and grow. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. We have a range of ways to get in touch for new and existing customers. Thanks for your question. relying on this information. I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. Level 10, 99 York St, GPO Box 3917 Moving home with BT We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. For example, if you paid 35 per month and have 4 months left until your contract ends, your cancellation fee would start at 140 (354). Call:1800 931 678 This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one.