Warm regards,Emma, Very pleasant and helpful staff. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. I was really impressed how EASY and QUICK to claim and get the money back. Having problems? Staysure Remote Customer Service Representative Salaries in _W.customerLocale = "en_GB"; Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. } else if(document.documentElement.initCustomerAccountsModels === 0){ Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Offer comprehensive training to fullfill the role. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Seemed silly, but so be it, or so i thought. But the actual service once connected to an agent was excellent. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Average Interview. } }); " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. I dont know what Id have done without them. longer working hour, monotony work, short holidays. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. width: 100% !important; Resolver is a totally free service that you can use to complain effectively. What a get-out-of-jail clause that is! - Monday - Friday: 8.30am - 8pm Staysure Interview Questions (2023) | Glassdoor var initEvt = document.createEvent('Event'); Thank you for choosing Staysure. } Even though you can earn a lot with the bonus, the bonus system is unfair. Your agent was fine, but your system baffles me. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Sunday 25 December: Closed I hope my friend who recommended me gets her 10 bonus !!! .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { .wsite-menu-default a {font-size:16px !important;} IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. The HR Team. I should have asked for the policy to be posted to me. The People Team. We will do everything possible to ensure that you receive a high standard of service. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. .blog-header h2 a {} Well always be on hand with guidance and support to help you get the results youre looking for. Thanks for your feedback. Working as a Customer Service Representative at Staysure: Employee We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. If there is a problem with the password chosen this should be explained. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Jo Phelps ERGO Seguros de Viaje .mobile-nav .icon-caret { Team leader will tell you they will call customer back 3 working days later. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) You may change your settings at any time or accept the default settings. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. The calls are non stop , its very busy and mentally exhausting . . If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Staysure Travel Insurance Reviews | Read Customer Service Reviews of @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Kind regardsSophie. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. span.icon-caret.is-active svg { Unhappy with your Staysure experience? They subsequentialy told me to claim for myself. Was this review helpful? I applied online. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. office: Av. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. - Sunday: 10am - 4pm. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Because of this we were able to answer medical questions with out being flustered and accepted the quote. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Dear David Clark,Thank you for your 5 star review. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote A nice change from the hassled feeling I often feel when dealing with call centres. They pick and choose who is significant to you when they pass away. Northampton, NN4 7YB. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. - Calling from within the UK: 0333 014 4512 Have a fantastic holiday. {"navigation\/item":"

\n Staysure Customer Service Team - Staysure Tuesday 27 December: 9am 5pm Dear Mr Brennan Thank you for taking the time to leave a review. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Staysure Group | LinkedIn You can email us at info@staysure.co.uk We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Lack of progression I would say but good vibes. No support from customer service managers. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Filter. } .mobile-nav .icon-caret svg { Have a fantastic holiday. Have you been complained about? I could put it down racism but overall they are just a horrible company who treat people bad. Companies can ask for reviews via automatic invitations. policy. } We are remunerated by commission for the arrangement, service and renewal of We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Policy purchased, but I am not happy. . Will look around for my next policy. The training team show intense favouratism. Staysure Expat, Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. They were rude, there was no consideration, no bereavement line. 'active', Saturday: 9am 5:30pm So you can be confident that youve got the right cover, thats tailored just for you. Were available during the following times: Also, for some of our insurers we may receive a profit share payment if they The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. 28703 San Sebastin de los Reyes Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help dealt with it promptly and courteously. No progression here unless your good friends with the senior management. I always use Staysure for holiday insurance. font-family: "Montserrat" !important; They were no help at all. (Madrid), Espaa. Thank you for posting your feedback and for recognising we have fantastic people in the business. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. - Saturday: 9am - 5:30pm Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Also, for some of our insurers we may receive a profit share payment if they Staysure complaints & reviews | A Spokesman Said