', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. In the event of a postponement, refunds are not granted. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. administrator or law firm. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. viagogo - Buy & Sell Concert, Sport & Theater Tickets Leave us a message by clicking the Contact Us button. Can I pick up my tickets instead of having them shipped? viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. They did not send me my ticket information until the day before the concert. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Viagogo denies withholding refunds for gigs hit by coronavirus The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Ticket listings are a representation of actual seat location. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Which? You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Section 75 - Tickets bought from Viagogo and concert cancelled NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 2. 2.15 viagogo Guarantee. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Sent info several times and they made every excuse under the sun. Read more ts would be ready 48 . 2.16 Claims under the viagogo Guarantee. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. May 3, 2021 / 1:22 PM / AP. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 'It's clear as night and day the 2020 event is cancelled.'. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Due to extreme weather conditions, our phone lines are currently closed. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo withholding refunds for cancelled events, Which? finds You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. ! If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. . To post a ticket for sale on viagogo You must first register with the Site. Which? By Rhona Shennan 23rd Jul 2020, 3:38pm Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Terms and Conditions - viagogo ticket exchange They did not admit to law breaching and refused to provide a refund. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. 2.18 Merchant Description. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Copyright (c) 2006-2023, viagogo AG. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Knotfest Japan Tickets. 4 replies 17.4K views. All sales and bids are final. 2.9 Seller's Confirmation Obligation. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Viagogo 'refusing' refunds for cancelled and postponed events - what to Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. 2.4 Listing. Tickets for Waste Management Phoenix Open. How do I change the email address on my account? You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . I entered the incorrect email when registering, how do I change it? Take a look at our advice on writing a letter before you make your claim. The money belongs with you. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. status of any class action settlement claim. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This is the easiest way to get your money back. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We will contact you. . Faye has now been refunded by her bank after making a chargeback claim. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. the price it is sold for on the primary market). Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Arctic Monkeys Tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Concert cancellations blamed on COVID variant leave ticket buyers Viagogo had a selection of how much did you want to spend for a ticket. The 1975 Tour 2023. Read Customer Service Reviews of www.viagogo.com - Trustpilot But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo-cancelled event and refunds. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Top Class Actions is a legal news source What is the viagogo complaint handling process? Bruno Mars Tickets. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. They were instructed to mail the tickets to Ireland by five days time, a deadline . viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. How to get refund for Foo Fighters tickets as band cancels their - HITC Pretty straightforward, you'd think? 6.9 Change or Suspension of Site. However, despite the official announcement . BLACKPINK Tour 2023. We endeavour to rearrange delivery with the customer or arrange a collection point. If an event is moved and you cannot make the rearranged date, you should be entitled to . 'I was scammed out of 160 after fraudsters tricked me into buying fake This article is published to give you an update regarding the class action filed against Viagogo. Estereo Picnic Tickets. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed 6.4 Release. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. I have been researching this company and very bad negative reviews, and practices. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo is a ticket marketplace for concerts, sports and theatre events. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Taylor Swift Tickets. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. How to get a refund from Viagogo - Quora Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. settlement administrator or your attorney for any updates regarding Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. At no time do We provide the Buyer's payment information to the Seller. The law catches up with viagogo - event promoters and music fans are I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 2.3 Username and Password. 4.1 Double Posting and Removal of Tickets. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Hombres G Concert Tickets. Generally; If an event is cancelled - you do not have to do anything. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 6.1 No Warranty. I must have sent countless emails and phone calls. Anna Netrebko concert canceled by Taiwan orchestra I'm Travelling - where and when will I receive my tickets? If You do not qualify, do not use the Services. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Rufus Du Sol Tickets. The Weeknd Tour 2023. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. I'm at the point that a class action . Let us know in the comments! 6.5 Tax Indemnity. Our guarantee does not affect Your statutory consumer rights under UK law. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. "If it's been canceled, chances are you're . January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 2. has spoken to a number of ticket holders who have been denied refunds for cancelled events. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Also,directly on our website! With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Customer Files Viagogo COVID-19 Ticket Refund Class Action You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You consent to the exclusive personal jurisdiction and venue of Swiss courts. This is so we can promote the sale of tickets and items that You list for sale. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Please add me to this list as I am almost 100% sure I got scammed. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 3.Click Dispute a Transaction. Chris Brown Tickets. 6.6 No Agency. Shows from the North American leg were also postponed until 2022 for the same reason. If this is also unsuccessful We will not offer a refund. 1. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. We will also add Tax on our fees as applicable. Generally; My event is cancelled or postponed - What do I do? has found. Note that Your payment may be withheld if you violate this clause. According to the consumer group Which?, Viagogo's terms and conditions say . Contact & review Viagogo - rated #0 in Entertainment . Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . 2.2 Registration. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. viagogo AG is registered in Switzerland, Company No. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Only to be given the run around. Actions does not process claims and we cannot advise you on the You should typically get a refund for the ticket and any fees or service charges within 30 days. StubHub to refund canceled events after pandemic complaints 2.14 Substituted Seat Locations. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. your claim status, claim form or questions about when payments are 7.2 Copyright. 2.7 Payment Authorisation. Romeo Santos Tour 2023. Ticket reseller Viagogo defends practices in face of consumer and 6 things you can do to get a refund for canceled, postponed or 'It's been a bit of a headache and I don't know where I stand with anything.'. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Gather all the information you have on the purchase. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. I would love to join this lawsuit as I am in the same boat! Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Ticket-holders to postponed events will be able . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. What are the viagogo Terms and Conditions? Calls for cancellation and refunds as Elton John postpones tour dates Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers.