Grounds Admission Pass/Grounds Pass. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. They canceled my flight. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Its been eight months. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Please keep your tickets in a safe place. The hotel gave me a refund for our room even though it was too close to the show date, he says. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? . If I opt for a refund, when will I receive it? Yes But it isnt. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. If your event has been postponed, tickets will be valid for the new date. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). No. Shipped Arrive in 1-3 business days from placing the order. How do I get my compensation? All rights reserved. No, Vivid Seats will not grant you a refund for postponed events. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. Vivid Seats $7.5 Million Covid Refund Settlement Approved SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Home | Ticket Purchase Settlement Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. State arbitration laws do not govern in any respect. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Himberger checked this site for executive contacts but couldnt find any. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). I purchased tickets to an event that has been canceled due to the coronavirus. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. . All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Subscribe now. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. c/o Settlement Administrator The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). We list the names, numbers, and email addresses of the Discover executives on this site. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. The AAAs rules are available at www.adr.org. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I couldnt even find out if they offered a credit or refund, he says. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Learn More. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. See ourPrivacy Policyfor how we treat your data. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. No Refunds Tickets | Vivid Seats You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Aegean Airlines refunds one ticket but not the other. A full-service national event ticket marketplace. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Terms of Service apply. Sears couldnt deliver my appliances. Top 2,652 Vivid Seats Reviews - ConsumerAffairs To stay up-to-date on the events status, monitor the venues website from time to time. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Email Delivery . Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Credits expire on December 31, 2022. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. And Discover Discover! . The tickets you purchased remain valid for the postponed event. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Plus, we have insightful letters, insider tips, and more. Please note, the ticket price may be higher than the face value that appears on the ticket. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. How do I find out whether or not my event is canceled or postponed due to the coronavirus? But why cant I get a refund? What should I do? As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Accordingly, you consent to injunctive or other equitable relief for such violations. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Cancellation Policy : Vivid Seats Customer Support Did the company have to return Himbergers money? The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. You\'ll receive the next newsletter in your inbox. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. We'll help get you there, and give you peace of mind. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Please note that direct sunlight or heat can damage certain types of tickets. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Vrbo offered a refund after my husband lost his job. 100% Buyer Guarantee! This site is protected by reCAPTCHA and the Google Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Information about Covid-19 Vivid Seats is closely monitoring Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. should have advocated for him instead of rolling over. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. You do not have to do anything to receive this credit. This offer is not eligible for promo codes. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Email our customer service team atsupport@vividseats.com, and well get back to you! If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. What happens now? How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay All sales are final; there are no cancellations, returns, or exchanges. View Privacy Policy. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. VividSeats has B rating with the BBB.org as of September 2022. Youll also connect with other readers who want to make the world a better place. Opting Out: You can choose to reject this agreement to arbitrate. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. We will donate 1 ticket for every ticket you originally purchased. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Sit back and relax while we do the work. Can I get a refund for my Marriott Vacation Club Points? It wasnt much of a dispute resolution. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. You will receive notice via email if your event has been canceled. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Youve got some Janning to do! By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. See the updated dates below. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Live Chat - Vivid Seats Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Vivid Seats Settlement - Home If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Fill out this form for a FREE and prompt case evaluation. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. The best musical instrument is a love triangle. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. . In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. For listings with no designated delivery method, tickets will typically be shipped by UPS. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? When an event cancels, we will always send you a notice via email with the applicable terms and options. We're your companion for live events. According to the venue's website . You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. As our Sales Terms and Conditions state, all sales are final. Did we mention it's free? While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. This email will be used to sign into all New York sites. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. This FAQ explains our general policy and approach. Himberger is unhappy with that resolution. Himberger lives in Virginia. Instant Download Within a few minutes of placing the order. These tickets are marked on the listing as "Zone Seating." Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. All sales are final. If you need help with any problem,please contact us through this form. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. Box Office . For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). For more information, see the settlement website. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. I tried emailing and calling. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets.