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I dug into this a bit, running the aladdin-connect pypy package ( GitHub - shoejosh/aladdin-connect: Python module that allows interacting with . What type of opener is best for a heavy wood garage door. If this solution did not work then you can make contact with the Aladdin Connect App team. But only one of the openers with my account was a issue. Hello all, this just stopped for me about 3 days ago. I was unable to change via Aladdin Connect App. 503 North Kentucky Street Unit 10 Split provided dual strand wire approximately 2 in. 2. Came here and found this thread. 1. Plug the Power Pack into the wall outlet. 5. If you face login issues, then check the data connection and the login credentials. Included Components with the Aladdin Connect Add on kit: DCM (Door Control Module, DPS (Door Position Sensor), Hardware bag, Power pack, wire spool, insulated staples, instructions. She should name off your doors. Strangely also running into this just in the past few days. Using the DCM mounting bracket as a template at the optimal Wi-Fi location. 2. Clean the garage door where DPS will mount. To confirm, check the WAN light on the router and make sure it's blinking. Test page for network shows in bold No Filter FAIL. DO NOT drill all the way through the garage door. It gets reconnected to wifi but then stalls at the next step waiting for device to go online. We'll begin by asking you questions about the issue you're experiencing. I have made sure they are on the same wifi network (I have a 2.4 and a 5) readded the hub to my account and home and it still doesn't show up. Who maintenance the home assistance Aladdin integration? *See note for other models and brands. Our agents are available from 8AM-7PM CT on Monday-Friday and from 9AM-5PM CT on Saturdays. Not sure what you mean by "My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi."? com/AladdinConnect for more information. Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. B) At a minimum height of 5 feet, so small children cannot reach it.4. Genie Series III openers best identified by the wall console button(s), which is/are black. Leave wire spool intact for this part of the install. I tried to add mine through this interface with no luck. If your garage door is opening or closing, Aladdin Connect will alert you. What is the best garage door opener for a commercial door? We hope you'll join the conversation by posting to an open topic or starting a new one. 14. Install double-sided tape to the back of mounting bracket and affix to the garage door. No, currently Aladdin Connect App is not banned. See the NOTE under STEP 7 regarding additional sensors (DPS). Chamberlain or LiftMaster (pre-Security+ 2.0 models) - If the antenna color is not purple or yellow, or otherwise identified as pre-Security+ 2.0 opener, then Aladdin Connect is compatible. Use the provided double side tape to hold the mounting bracket in place while you pre-drill 2 . It would be great if someone with greater technical proficiency than me could figure out what the Aladdin app is doing now and bring that knowledge into the Aladdin Home Assistant integration. Nothing works. Plug Power Pack into the wall outlet and DCM near the chosen mounting location. There might be a problem with your internet connection instead of the devices connected. Optimal Wi-Fi signal strength. IMPORTANT: The Genie Aladdin Connect controller is compatible only with residential sectional garage doors. FIG.A. Waxahachie, TX, 75165, Burleson TX Location: I have to Google the assistant app for it to even link it (its not in the assistant app) and when I do, it has an option to push it to my devices. I attempted to add my door to the Genie Portal using the add on the Devices page, but when I do it throws the error (You have attempted to add a Serial Number that is not approved for this device. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi , In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. The native Aladdin Connect app still works fine. A: Yes. Support and new Windows Updates for Windows 8.1 ended in Jan this year. If the garage door opener is operated by any means, the Genie Aladdin Connect app will send an alert to your device indicating the status of the garage door. Plug Aladdin Connect into wall outlet with Power Pack. If so of course the change of a setting to the router will not work. @Adam Siegel To shut off the vacation mode you will have to be able to access the inside of the garage to shut it off on the wall console. Route wires and secure with supplied staples. Not the best solution, but it works for now. Some phones automatically try to use cellular data when a Wi-Fi network is not connected to the internet. After this step then it should try to connect you to the Genie Aladdin Connect API which will prompt you to login using your previously created Aladdin Connect account then it will complete the process and add the garage door device to your SmartThings devices. What is the best garage door opener for a commercial door? My garage door just stopped working 2 days ago. This topic has been marked solved and closed to new posts due to inactivity. and many more others. Additional sensors can be purchased separately from your local Genie retailer. I logged into the Genie Portal and my door isnt listed now either and it IS listed in the Aladdin app. Not the best solution, but it works for now. I agree they must have changed the ios app and its somehow connecting differently and these doors no longer work with the Genie Portal and therefore dont work with HA. I have deleted the information related to the integration from my configuration.yaml, restarted Home Assistant, added the info back into configuration.yaml and restarted Home Assistant again. I'm not sure what is going on but the Genie app has been replaced by the Nighthawk app. Please reach out to us at 1-866-599-4995 for assistance. https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/ (NOT https://genie.exosite.com/api/portals/v1)? Same for me. Can someone else log into theirs and see if they have any doors listed? Install DCM in a location where it can be seen and heard while standing in the door opening with the door in the open position. It was working fine for the first two weeks after the installation and starting this week, it starting to drop wifi connection. Do I need a WiFi 6E router to use WiFi 6E products? Aladdin Connect offers you the ability to control and monitor your garage door through voice commands. Hope, OH 44660, to serving the community and supports local and national charities. 1209 West Carrier Parkway #306 NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. If you need additional assistance, please contact our customer service line at 1-866-599-4995. Mark and drill 2-3/32 pilot holes and mount bracket to wall using supplied screws. Same here for me. This means the Aladdin Connect smart garage door openers and kits now work with SmartThings. Reset network in touch screen and put in password for SSID . @warriorbax I believe you are correct. See ordering information below. My smaller door works fine, but my larger door disappeared /unknown in home assistant. Wondering if anyone has tried it with home assistant and if it is working OK now? ET. The DPS should be mounted on the TOP door panel only. Plug Power Pack into a wall outlet. then strip 1/2 in. However my issue is, I keep getting this error: Could not create share link, please check your internet connection. A GREEN LED indicates a good Wi-Fi signal. Not to be used for permanent mounting. Thanks, Dan. 6. Check Modem Lights. Its prime objective is to provide authentic information. 3. I have asked about this on Discord, and one other person said they experienced the same problem. 3. Frisco, TX, 75034, DeSoto TX Location: What type of opener is best for a heavy wood garage door? Mount the Door Position Sensor to the reinforced end stile at either the left or right side under, 13. Now The last part of the registration (from step 5) asks for a PIN. Right, it replaced the old UP app, not Genie. Garage Door Opener Safety Eyes Sensors Test it: "Alexa-Ask Aladdin Connect to list my doors". 2. GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices, https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/. Dallas, TX, 75204, Keller TX Location: 3. With this app, you can control up to 3 Garage Doors. 4. DPS should snap onto bracket. Any ideas? If you do not see your opener, please check back in the future as other models may become compatible at a later date. Watch entertaining and instructional videos from The Genie Company. 1. 2. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. There isnt anything helpful in my log files. If mounting to drywall, use anchors provided in the kit or if mounting to the perforated angle at opener location, use nuts, washers, and screws provided. * IMPORTANT: No brand or model of garage door opener made before January 1, 1993 is compatible with the Genie Aladdin Connect controller, as is any opener without safety beams, no matter when it was made. Box 67 | Mt. Xoom App Not Working | Reason and Solutions, How frequently should you upgrade to a new smartphone? My android phone is running the latest version of Android so that may . 3. Go back to Step1 (above). 1. Visit www.GenieCompany.com/AladdinConnect for more information on older models and other brands of garage door openers. Interesting. Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. Why is the Aladdin Connect App is not working properly? Compatible Genie openers* for Aladdin Connect: 1. Check Device date and time setting. This can be a real problem, for obvious reasons, especially for those who use it on daily basis. I can confirm that this is broken as well. Windows Click the Wi-Fi icon in the taskbar to switch on Wi-Fi. This covers the vast majority of Genie openers, including all the currently sold models. Install the entrapment WARNING label next to the wall button or console, in a prominent location.5. 1. Insert the wire into wall control inputs either: (OPTION A) Directly to the garage door opener. OR (OPTION B) To the Back of the wall control. It must have known I was preparing the shelly to get rid of it, Just tried to set this up and cannot get it to show up in settings.