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Apple's most powerful Mac will finally shift to Apple silicon. In the US alone, Apple has 265 retail stores across 44 states. This includes knowing how to use the tools and equipment they need to complete their work. Review the relevant exam preparation guide for detailed instructions on how to prepare. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Learn more (Opens in a new window) . View All Courses Questions? You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Assess employee needs and develop tech training related courses and/or programs. Another perk of working there: Customers love Apple, so my days were often pleasant. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Records the default button state of the corresponding category & the status of CCPA. Do you love how it feels to help others? attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. They may also move into management positions. Here's what we know so far. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The Apple Professional Training courses are now available at training.apple.com. Both full-time and part-time jobs are available. You reassure customers when delivering product diagnoses and potential solutions. Recertification exams for unexpired certifications cost $49. And thats our greatest strength. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . 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The mob used the electronics in the store to play music and record their dance routine. Analytical cookies are used to understand how visitors interact with the website. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. You may be communicating with other technicians, engineers or managers. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Different together. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Youre supporting people. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. It does not store any personal data. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Copyright We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. You also have the option to opt-out of these cookies. Own your learning schedule with self-paced, online courses. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Our training team can help you book training for your organisation or for a third party. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Apple certification programs are IT professional certifications for Apple Inc. products. However, you may visit "Cookie Settings" to provide a controlled consent. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Page Turning Animation is Back! We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. And be amazed by what it does for yours. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. This cookie is used by the map which helps visitors to identify and reach the facility. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . 2023 In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. This cookie is used for advertising, site analytics, and other operations. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Apple is a drug-free workplace. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. The training has been completely redesigned and moved to an online, self-paced format. At other times, you refer customers to support team members who get them up and running again. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion .