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We appreciate your support in asking your friends and relatives to only visit during visiting times. Staff delivered patient care in line with evidence based care and best practice guidance. Psychiatric Admission Answers: How to get into the Aurora Hospital in There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. Please give these to a nurse. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY | The Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. UK hospital admissions for coronavirus are highest since July Staff showed compassion when dealing with patients and protected their privacy and dignity. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. 01323 645 555 View details. the service is performing well and meeting our expectations. the service isn't performing as well as it should and we have told the service how it must improve. the service is performing well and meeting our expectations. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. The trust had made clear improvements to the way health records were managed across the organisation. The childrens outpatient unit provided families with various clinics for children living with health conditions. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. The nursing staffing levels had improved since our previous inspection visit in September 2014. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. Staff understood the services vision and values, and how to apply them in their work. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. Nursing staff shared concerns with the level of staffing on most medical wards. Where a patient experiences disorientation we will aim to keep moves to a minimum. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. Staff felt able to raise concerns, report near misses and report incidents. This meant that often children with complex needs did not have access to this important resource. Any other browser may experience partial or no support. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. of hospital observation status and an admissions process that is transparent and administratively simple. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. Your hospital admission - East Sussex Healthcare NHS Trust Staff recognised and reported incidents and near misses. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. We will publish a report of our overall findings when we have completed the national inspection programme. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. When things went wrong, staff apologised and gave patients honest information and suitable support. Your friends and relatives will be able to call you directly (charges apply). Good However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. To begin the process, all you have to do is pick up the phone and call our Patient Services department. If you provide contact details, we will be in touch about your request within 10 working days. Eastbourne District General Hospital. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. 05 November to 12 December 2019 During a routine inspection. 0300 131 4500, Eastbourne District General Hospital Managers monitored the effectiveness of the service and made sure staff were competent. Staff had an understanding of what informed consent entailed. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. We found there was strong and clear leadership capacity and capability. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. Admissions Unit - Eastbourne DGH - Information for the day of your We rated it as good because: Published This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. TN40 2DZ, In It is managed by the East Sussex Healthcare NHS Trust . Records were clear, up-to-date, stored securely and easily available to all staff providing care. We place some essential cookies on your device to make this website work. Moving patients at night is only done in an emergency. There are vending machines outside most wards. The reason for these was not documented in most cases. 0300 131 4500, Bexhill Hospital 192.com Business Directory - your top resource for finding Hospitals listings . Give feedback on care at this service. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. Where individuals needed support this was provided. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. It will also include any special instructions personal to you. Infection prevention and control measures had improved since our previous inspection. AAA Team Home . Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. Eastbourne District General Hospital - Care Quality Commission - CQC The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. There were some issues with the structural maintenance of the hospital. Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Managers investigated incidents and shared lessons learned with the whole team and the wider service. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Signposting was not dementia friendly and did not accommodate visual deficit needs. Mental health services were provided by another trust. We observed clear referral pathways for patients who were displaying or had mental health conditions. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. EMU accepted women from the main acute site once they had given birth and were able to be transferred to receive extra support if required. Kings Drive, Eastbourne, East Sussex, BN21 2UD Any prescribed tablets and medication that you usually take at home. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. This was demonstrated through consistently poor audit results despite governance interventions. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. Requires improvement All inspections: Eastbourne District General Hospital - CQC The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. 0300 131 4500, Provided and run by: Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Admissions Process | Rosewood Centers for Eating Disorders We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. Clinical leadership on the unit was strong and supported staff development. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. It has 22 beds and two operating theatres and 129 employees. The service provided mandatory training in key skills to all staff and made sure everyone completed it. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. Banner Estrella Medical Center in Phoenix, AZ is rated high performing in 5 adult procedures and conditions. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. 0300 131 4500, Bexhill Hospital There were times still when patient records were not available for pre-assessment clinics and consultations. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Your information helps us decide when, where and what to inspect. And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. Over 98% of surgical patients would recommend the hospital. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. They were visible and approachable in the service for patients and staff. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. In most wards there is a bedside television, radio and telephone system called Hospedia. Inadequate Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. We don't rate every type of service. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. Any other browser may experience partial or no support. Consultant Physician - Stroke | Job advert | Trac The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Other series are not available for consultation until 30 years from the last date of the document. Bexhill-on-sea, Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. Staff truly respected and valued patients as individuals. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. / 50.7864829; 0.2697638. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Overview - Eastbourne District General Hospital - NHS Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. We visited the telephone triage area and the community midwives office. This information will help us make improvements to the website. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. The board above your bed will state your name, the consultant leading your care and your named nurse. Learn more about PALS. The plan for your discharge from hospital will start on your admission to hospital. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. We accept all major insurances as well as Medicare and all AHCCCS plans. There were clear and effective processes for managing risk and performance. Strong clear leadership seen, staff felt well managed and well led. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. Please visit our Insurances Accepted page to learn more. Our rating of this service improved. Large amounts of money or valuables, such as jewellery or electronic devices etc. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Systems and processes were in place to assess, monitor and manage risks to patients. Talk Education Report - Eastbourne College Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. Seaford, The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. NHS England Same day emergency care Staff completed and updated risk assessments for each child and young person and removed or minimised risks. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Records for patients with mental health needs required improvement to assure us of patient safety. People were respected and valued as individuals. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. Eastbourne District General Hospital - Departments and services Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. East Sussex Healthcare NHS Trust. There were clinical side rooms and a community midwifery hub. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Overview. Alcohol or any illegal or non-prescription drugs. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. there are some services which we cant rate, while some might be under appeal from the provider. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. We'd like to use additional cookies to remember your settings and understand how you use our services. . Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. We saw dedicated areas for children in the main outpatient waiting areas. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. The service made it easy for people to give feedback. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Records were brief and suggested limited discussion and challenge. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. the service is performing exceptionally well. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. It also has seven maternity beds in a midwifery led maternity unit. The service controlled infection risk well. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. When is meal time and what food can I bring into the hospital? The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. There may be occasions when the only bed available is in a mixed sex area. 27 January 2017. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS Medicines management had been added to the safety thermometer as an additional performance measure.