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Their response was that the promotion had ended, nothing they can do. *3D Upcharge. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. AMC couldn't cancel it. Why do you charge a booking fee? Does my theatre have a military discount? Their credits DO NOT WORK when you go to book tickets. It is Regals policy to support the MPAA ratings system to the fullest extent possible. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Pleaseclick herefor further details on how to use your Fandango gift card. My plans changed - can I refund my order? 2sandiesmail. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Please click here for further details on how to use your Fandango gift card. Absolute nightmare company! Can I Purchase Tickets atFandango? With 3 reservations full, you can not buy any tickets until one is freed up. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. When I click the link to print my tickets, the page comes up only as text. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. A month -several emails, 4 phone calls later- still no help! . What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Amazingly the purchased showed up. You have the ability to waive the service fees on Fandango with AMC Stubs. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Gift cards carry NO expiration date or dormancy fees. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Phone number Phone Lookup. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Accidental Order? Completely fraudulent activity. Thanks so much for the tip! They are a rip off and terrible customer service. We use Orville Redenbacher popcorn kernels from ConAgra. So I was at work trying to print this and no images or barcodes were popping up. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. I realize the last one will be a longshot but I wasn't sure. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Retrieve from your Fandango account: https://www.fandango.com Never again. I can guarantee you. Unfortunately, Special Engagements carry a pass restriction. The Regal Crown Club FAQ's can be found here. Do You Offer Parties & Private Events? I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! You can receive refunds for tickets up to 60 minutes before the showtime. That's your best bet. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Employment In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. They issued me a credit and the credit did not work! NC-17 -- No One 17 and Under Admitted. It's a long and frustrating process. What Phone Number Do I Use to Request a Fandango Refund? the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. General admission for all adult tickets purchased for performances during matinee hours. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. You must be 21 or older to purchase tickets in Balcony and Director's Suites. What is the Dress Code at Paragon Village? Donation requests must be submitted at least 8 weeks before an event. Click Print Receipt under Orders. They tell me it isn't their issue and to contact AMC. We can accommodate small private groups (birthday parties, camp outings, etc. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Please call theatre for any local restrictions. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. for each ticket they purchase. Lowe and behold I had an email in key spam account. The theatre employee can access your order by phone number, ticket ID or confirmation number. Create an account to follow your favorite communities and start taking part in conversations. Just ridiculous. And you NEVER get the "forgot your password" email. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. Security issues have become a daily part of our lives in America. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Locations with student pricing available are listed on this page. Pricing is available on each theater's Ticket Pricing tab. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. its a very bad app. Contact your local theatre if you have questions regarding any state or local requirements. View detailed list of Movie Club credit usage and renewals. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Do all movies have to be rated? Select a movie and showtime, and then proceed to purchase the ticket. If your card is registered, the theater can look up your account with your registered phone number or email. When I got to the theatre they told me my tickets were in Milwaukee, Wi! Promo Code: VDAY23. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. And Fandango said their system was showing failed transaction. Do You Offer Hearing Devices? Absolute garbage company with terrible customer service! You can visit your local theatre to find their specific pricing policy. Thieves. Precious metals are still not accepted. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Wondering if this happened to any of you or a similar issue. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Do it in the middle of the night. When there's a problem, there's absolutely no support. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Enter your details in the chat box and complete your refund request. Wow! I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. What is the purpose of the rating system? The booking fee is non-refundable. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. What is Your Rated R Policy? Select "My Tickets" to see your upcoming movies and showtimes. Children 6 and under are not allowed to attend Rated R features. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. About Us If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Is the ratings system a law? 34. I received my confirmation # and there's a link to view my tickets. I sent another email to their help desk and no reponse. Do the ratings indicate if a movie is good or bad? We are not unfamiliar w/ the use of a computer. There are no refunds after the printed showtime. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Parents are urged to learn more about the film before taking their children to see it. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Are military and student discount tickets available through Fandango? How Long Will a Movie Play at my Theater? Children 6 and under are not allowed to attend Rated R features. So, don't be shy with them at the box office. I bought my ticket on the website, can I transfer it to the Regal mobile app? No. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Locations with military pricing available are listed on this page. Get help. I never got a confirmation from it and on my bank account it said it bounced back. What are the rules for contests and giveaways? Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. They expire after 2 weeks (really, who goes to the movies that often?). We charge a small convenience fee per ticket purchased on our website and mobile app. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Gift Cards Offers. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Guests must be of 17 years of age to purchase a ticket. Before purchasing, we urge you . You will need your charity's Tax ID number in order to complete the form. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. I went to Applebee's twice and earned 3 TOP GUN tickets. A military discount is available at the box office and ID must be presented at the time of ticket purchase. for additional tickets. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Recliners Child tickets are for ages 2-12 . They can only be used in the country they were originally purchased. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. The fee is displayed on the Order Summary during the online purchase process. I hadn't heard about their AWFUL CUSTOMER SERVICE. Signifies that the film rated may be inappropriate for pre-teens. Do You Sell Group Tickets? At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. Extremely hard to get a hold of once purchased. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. If you want to request a refund via email, here are the steps: Find the confirmation email you received. I selected a theater and movie and went to checkout. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Please call your local theater directly for more specific information. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Arcade For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Please visit your local theater's page for specific ticket pricing. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. What is theDiamond Rewards Loyalty Program? Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. If you need assistance for any reason, please ask one of our theatre personnel for assistance. I finally happened to hit a movie a could actually use it on, and it won't take the code. What are the Ages for Children / Senior Pricing? You will need to have your receipt or transaction numberon hand. When I click the link to print my tickets, the page comes up only as text. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Of course, they say the same thing as before and to contact Fandango. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. Paragon follows the MPAA guidelines for rated R movies which states: Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. ticket-taker) and scan the QR code on your ticket confirmation page. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Refundsare not available after the booking showtime. Information provided by various external sources. Online orders can be paid with Visa, MasterCard, American Express and Discover. CSR and Supervisor simply read the script over and over and would not issue a refund. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. How Do I Change My Seats? Please visit our Health & Safety Action In Regards to the Coronavirus page. We also ensure all reviews are published without moderation. You can exchange the ticket for credit and reuse it for future purchases. AXIS15 EXTREME How do you get more information about a rating? I have the exact same error. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Also assessed is how each of these elements is employed in the context of each individual film. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Activate card. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Do You Sell Gift Cards? Most of our theaters offer military discounts. When I went to the website to enter the codes, their system was down. Sorry, no bartering. My plans changed - can I refund my order? #1. You may select from a range of shipping options including USPS and UPS. All other General Admission seats do not allow for direct dine-inservice. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. Especially if it has anything to do with Fandango. CDA Idaho. Note: Admission policies may vary by location due to state or local ordinances. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. What time does the theatre location open? Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. AGENCY BAR+SOCIAL Oct 28, 2015. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. I would suggest you avoid this company. How are state attorney generals everywhere not investigating this company?? Don't waste your money we all work too hard for it. 0 stars if possible. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. I recommend no one to use this website. Who gives movies their ratings? That makes six. Yes, it does. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. And I get to pay an extra fee for this hassle? Wrote to them to get refund, no answer. How Many Tickets Can I Purchase Online? No images. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Yes! When Fandango works, it's fine. Since I did not cancel my tickets before the movie the refused to refund tickets. I have reached out to customer service multiple times with no response. Before leaving the auditorium, please check around your seat for any personal belongings. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration.