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We always try our best to do our job well and your kind words make it all worthwhile. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more., The Payactiv app, linked to your attendance tracking system, turns your working hours into earned wages that you can access on-demand, at any point in time, without having to wait for payday. I am not trying to make a purchase just get my money back from a previous purchase that they can see on their system. . One of our representatives will be reaching out to you shortly. I need gas and my refill of my stroke meds payactive would not updated my hours. Read 4 more reviews about Payactiv Inc. LM. We'd like to turn this around and resolve your issue ASAP. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. However, there are very few additional fees. Told me of 2 offers I haven't received after being w u a yr. Amazing attitude and you should have him cross train other operators. Here are 8 tips for writing great reviews. Great customer service!!! Head over to our Support Form and someone from our team will assist you. Compare OrbisPay vs. Payactiv using this comparison chart. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. They treat you like family. Payactiv works by partnering with employers to offer advances on their earned wages. President Biden's Fresh Start program has placed $34 billion worth of delinquent or defaulted student loan accounts into "current" status. So Ill be honest, I cant stand the customer support on the app, the chat function is slow and glitchy and the ability to communicate through it is awful. You can also consult 1:1 with a financial coach to discuss savings, budgeting skills, how to improve your credit score, debt management, and more.. Payactiv Connect is an internal communication platform within the Payactiv app that employees can use to stay up-to-date with company news, reach out to coworkers, view their schedules, assign and swap shifts, and receive Payactiv news. Have a wonderful day ahead! Hi Doroyane,We're glad that our representative could help you resolve your issue. New York, NY, 10016. She lives on Long Island, New York, with a veritable menagerie that includes 2 cats, a rambunctious kitten, and three lizards of varying sizes and personalities plus her two kids and husband. But to get the most benefits, you need to have sign up for direct deposit to a Payactiv card. Image: Woman on the street looking at her mobile phone. Hi there,We sincerely apologize for the inconvenience. Your employer automatically deducts the advance from your next paycheck, so theres technically no repayment term. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. :), Ronnie OConnor is one of the best customer service employee I ever came in contact with. The . Traditional real estate investments are limited to people with significant financial resources. I have never had a bank tell me they can't accept my money back due to a time frame block my card and everything. 60% of employees would recommend working at payactiv to a friend and 61% have a positive outlook for the business. Albert Wick amazing, skilled, and delightful human being thank you again. However if you ever need support with this company call the phone number and ask for Ronnie OConnor, twice now this man has gone out of his way to make sure I fully understood the issue I was experiencing and how to correct it and was clear and polite despite me not being so at times and if hes not already running the customer service call center for this company he damn well should be! One of our representatives will be reaching out to you shortly to assist you. The app is high-rated on the App Store and Google Play store. Receive and send funds to other members. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. Payactiv partners with companies of all sizes, including Walmart, Visa and Amazon. 1 to 3 days or same-day in some circumstances, Bank account must have at least 60 days of activity, Balance must be above $0 and have an average minimum balance on pay day. Read our full review or get our 30-second take. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. Let alone ask you "how can you be getting a refund that is over a year old doesn't make sense to them how is that possible" then got hung up on. One of our representatives will be reaching out to you shortly to assist you. Like other cash advance apps, Payactiv also offers financial wellness services. Hi Janel,Thank you for taking the time to write a review about your experience. 2023 Payactiv, Inc. All Rights Reserved. Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Payactiv Customer Success Payactiv 663 views 1 year ago Bridging the Gap to Financial Wellness Payactiv 267 views 1 year ago PayActiv Explainer Video ADP 1.3K views 3 years ago 5 Apps That. We update our data regularly, but information can change between updates. Powered by Payactiv, Wallet gives you the foundation to keep your finances on track and the tools you. If your employer offers EWA, all fees to access your earned wages are less than $3. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. My earnings were updated, and my bank account was saved from overdraft fees, so I am relieved that this story had a happy ending! We always try our best to do our job well, and your kind words make it all worthwhile. :), I cannot say enough about Devon and Grace. :). Grain app review: Small lines of credit with no Cleo app review: Small cash advances for members, Can only access up to 50% of your paycheck, Fees may apply depending on where you have funds deposited, Full benefits are available only if your employer participates. information service that aims to provide you with information to help you make better decisions. You are about to post a question on finder.com: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 32 East 31st Street, 4th Floor, Multiple attempts at using live chat were completely ignored with zero response after the initial greeting, in one case after an agent sent the greeting the chat was closed for lack of agents. :), Very pleasant and understanding respectful and kind .Very tech savvy and was able to take care of my problems with being kicked out of my account almost every single day I've had a hard time with past customer service not understanding what I need help with , but this person was able to remain calm , empathetic,and made sure each situation was fully addressed and resolved. Devin Myer's, can you help? Ned is the highlight of this company compared to the 25+ agents I've spoken too. Thats the fee a merchant pays us with every card transaction. All Rights Reserved. View our transaction pricing details. We make money from the interchange rate when you use the Payactiv Visa Card* for online or in-store purchases. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Thank you Mr. Davis. Payactiv Payactiv Write a Review Starting Price: $1 Alternatives to Payactiv Claim this Software page Payactiv is available for Cloud, iPhone, iPad and Android. I will never use this card again and I will tell everyone I know to never get one. How long does it take to get money from PayActiv? Payactiv pay advance app isn't available on Finder right now. 2023 Payactiv, Inc. All Rights Reserved. Learned alot about financial stress and that I was not alone. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Shop Pay is an innovative payment solution developed by Shopify. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Learn more at www.payactiv.com. Please call Member Support at 833-675-0553 or email legal@creditkarma.com or mail at Credit Karma, LLC, P.O. Instant funding is available for free through a Payactiv card or for a fee if you send the funds to another account. Replies to negative reviews in < 24 hours. Be sure to include your Employer's name, Employee ID, and Mobile number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. However, you will pay a fee of up to $1 per day, capped at $5 per month, each time you use the program to make a bank transfer, load your card, pay a bill using your prepaid Visa or use the money for Uber or Amazon. Credit Karma Mortgage, Inc. NMLS ID# 1588622|, Credit Karma Offers, Inc. NMLS ID# 1628077|, Credit Karma Credit Builder (McBurberod Financial, Inc.) NMLS 2057952 |. Carefully review your finances and the loan cost to make sure it fits your budget. Or if I brought up my case number, they would stop replying and end the chat/call. Applying for PayActiv is easy. This could put you at risk of getting caught in a cycle of debt. There are many popular cash advance apps available today that can help people avoid high-interest credit card cash advances or predatory payday loans. Finder monitors and updates our site to ensure that what were sharing is clear, honest and current. Payactiv, previously known as Earned Wage Access (EWA), is a Public Benefit Corporation and Certified B-Corp that aims to bring financial security to lower-income hourly workers by providing them with on-demand, real-time access to their earned wages. He knows how to do his job and seems to care about it and the customers he's helping. Customer service rep Zachery Marshall was very polite and patient. 1 Standard rates for data and messaging may apply from your wireless provider. We'll do everything we can to make sure we do better in the future. We hope to find a solution that makes you smile. Just send an email to support@payactiv.com. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by PayActive, Empower or Dave. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Hi Bella,Thank you for taking the time to write a review about your experience. payactiv has an overall rating of 3.4 out of 5, based on over 61 reviews left anonymously by employees. First, since the money in your PayActiv account is held by Central Bank of Kansas City, an FDIC-insured institution, your money up to $250,000 is protected. She did such a wonderful job, was patient and empathetic and had my problem fixed instantly. Another 10 to reply with copy and pasted questions, all of which were already addressed. 5000+ G2 reviews. These offers do not represent all available deposit, investment, loan or credit products. Borrow up to $500 with just a few swipes but only for residents of 21 states. category to category depending on what consumers want from varying products and Have a blessed day. . Find and reach Payactiv SDS-IT's employees by department, seniority, title, and much more. These offers do not represent all deposit accounts available. by PayActiv "Good safety net" 5.0 (2) Taylor C. Sales representative . Regular source of income, Verifiable bank account, US citizen, Ages 18+. I had a big issue n called for days. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Comes with the option to change your due date so you wont fall behind on repayments. Have a wonderful day. We spend hundreds of hours researching the best HR and recruiting software so you dont have to. I called three to four times the last two days and Im so glad I got Natalie this time. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your Payactiv Visa Card when we receive it, rather than on the effective date. One of our representatives will be reaching out to you shortly. One of our representatives will be reaching out to you shortly to assist you. If you're transferring money to your PayActiv prepaid Visa, you should receive the funds instantly. You can receive an advance as high as 50% of the wages youve already earned sometimes at no cost. Additionally, many customers complain about bugs with the Payactiv app, causing unnecessary headaches and problems accessing funds. No commitment. Payactiv uses time and attendance data to provide earned wage access to employees. Advertisement AN Angelica reviews US Updated 4 days ago Better with certain agents For a $5 fee, enrollees can make up to five transactions per pay period via a smartphone app. It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. Hi Elizabeth,Thank you for taking the time to write a review about your experience. A co worker of mine tried to warn me about pay active. Ned is amazing. Payactiv is part of a growing trend of apps that offer low-cost alternatives to a more traditional option: the payday loan. Chase Mortgage Review: Competitive Rates and a Generous Homebuyer Grant Program. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. I appreciate her help please give her a raise . Feb 16 I finally get connected to Ned. I've had multiple attempts simply time out waiting for reps to respond. Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! You can also easily lock lost or stolen cards. What stands out about PayActiv is the ability to receive up to 50% of your earned net pay each period as a cash advance. App Store is a service mark of Apple Inc. Yes. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. We always try our best to do our job well, and your kind words make it all worthwhile. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Optional, only if you want us to follow up with you. Perhaps most importantly, you can take a cash advance of up to 50% on your earned pay with no fees or interest charges. Their customer representative dont know anything. The offers for financial products you see on our platform come from companies who pay us. Since its inception in 2012, the company has worked with over 1500 organizations and served 2 million+ users to collectively withdraw over $5B in earned wages. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. This company offers employers and their employees the opportunity to access their earned wages before payday. This is the absolute worst app!! If your employer does not use PayActiv, you may be better off with a different option. banks. Advice to Management World's #1 Fraud. Hi William,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. No credit check, consistent income in the past 2 months from the same employer. Explained my issue & he definitely assisted what agent Jane E messed up on. 2023 GOBankingRates. Your livelihood, in hand No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Payactiv Visa Card users with direct deposit enjoy free real-time EWA transfers and additional exclusive discounts. Some other noteworthy features of Payactiv include the option to receive tips directly into your bank account after a shift and a savings calculator. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. And PayActiv comes close, which is why it earned a 4.9 rating in this category. The Empower app offers fee-free cash advances between $25 and $250 to users, along with a cashback debit card. He was helpful well mannered and really focused on getting my new card to me as quickly as possible. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Credit Karma, Inc. and Credit Karma Offers, Inc. are not registered by the NYS Department of Financial Services. We'd like to turn this around ASAP. However, we'd like to learn more about your situation and what exactly happened. :). I want to give Grace a big thank you for giving me a call back and explaining what happened to my account and getting it cleared. Have a blessed day. If you have Payactiv from work, you will see hours worked and your current earnings in the app and you can transfer the accessible amount to your bank, card or get as cash. In 2020, Payactiv released a short film titled, "We Heard You." There was an unknown error. Employees can access their earned wages by ACH bank transfer, real-time transfer to a Payactiv Visa Card, or direct transfer to a bank account. In the Business to Business Service category. 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. To resolve your issue we need your account details. Know whats possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. Have a blessed day. How many times can you use PayActiv in a pay period? I don't know if I am allowed to mention my experience with your full name but I recommend Payactiv because of people like Albert Wick who can help you with almost everything you need even if difficult. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Verification can help ensure real people write reviews about real companies. PayActiv achieves high marks in both areas. When possible, please email us your details at support@payactiv.com with App reviews in the subject line. Audience Companies looking for an earned wage access platform to give their employees financial relief solutions between paychecks About Payactiv Payactiv costs nothing to the employer. 243 total. It's pretty simple, actually. In 2020, Payactiv released a short film titled, "We Heard You." Customer service is rude!! We always try our best to do our job well and your kind words make it all worthwhile. thank you! They will transfer you 20 times and no knows where your money is. We believe that building a financial technology business requires more than great technology and amazing design. so i contacted pay activ due to some account issues. You can receive a cash advance of up to 50% of a day's pay. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. Zachary Marshall gave me the best customer service that Ive ever had!! Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Do not make deposits with this card when you try to have it refunded they decline it if it's more then 90 days and pretty much tell ya too bad. Using Payactiv to get an advance on your paycheck can help you cover an emergency expense without having to resort to payday loans, which are known to be risky. Learn more about Apollo.io Create a free account No credit card. PayActiv offers a toll-free customer service phone number to call for support and also has an online live chat and an email for those who prefer not to speak on the phone. A team member will be in touch ASAP. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Compensation may factor into how and where products appear on our platform (and in what order). If you're ready to get a Payactiv demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on! Talk with a financial professional if you're not sure. Their customer support team is available via live chat and call 24/7.. But if you find yourself needing to borrow cash against your paycheck regularly, it may be a good idea to take a closer look at your finances and work on making a monthly budget to keep your spending on track. Anna earned an Expert Contributor in Finance badge from review site Best Company in 2020. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. Alan Davis was very awesome. Money is available immediately. Its free to load money onto a Payactiv card, but if you want to transfer funds to your bank, pick it up at Walmart, spend it with Uber or Amazon or use the bill pay feature, you can expect to pay additional fees. 24 Reviews Visit Website. Hi Tasha,We sincerely apologize for your negative experience. Described as an all-in-one digital wallet on the PayActiv website, the service provides users with a free Visa prepaid card, money management tools and the ability to access 50% of your money as it is earned instead of waiting until the end of your pay period when you receive your check or direct deposit. Fixed my problem, no hesitation! We may also receive payment if you click on certain links posted on our site. Please mention App reviews in the subject line of your email so that we can assist you in a timely manner. One of our representatives will be reaching out to you shortly to assist you. Shout-out to Ronnie O'Connor for helping me resolve my issues with my lost card. They cant help you resolve any issues. PayActiv earned its 4.7 score from GOBankingRates based on the following features. Hi there,Thank you for taking the time to write a review about your experience. I hate my job use this company. Up to 4 days early deposit of government payments2. Dave has a unique feature that helps you find side gigs to earn a little extra cash, which can help if you are consistently running short before payday. There is a $12 fee if you need an immediate cash advance; otherwise, your money will be available in your linked bank account within a few days. We also ensure all reviews are published without moderation. Immediate access to wages earned today3. Stay away from this bank. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. Hi Michelle,We sincerely apologize for your negative experience. PayActiv offers a toll-free customer service phone number to call for support and also has an online live chat and an email for those who prefer not to speak on the phone. Ray M. made it so easy to get set up where i can have access to my wages. I'm so grateful to have had the wonderful customer service he was able to provide for me. Anyways 5/5 for Davis M! He was kind and patient with me and was able to fix my paycor app issue within minutes. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. View Payactiv SDS-IT revenue, competitors and contact information. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. This includes the following features: While some customers are genuinely happy with how easy and inexpensive Payactiv is compared to other cash advance apps, many complain about technical bugs and a lack of customer support when the app malfunctions. Have a blessed day. I apologize for my frustrations with the previous agents, and am greatly appreciative that I was able to get my concern resolved in such an expedient manner. But since we generally make money when you find an offer you like and get, we try to show you offers we think are a good match for you. Even if your employer isnt enrolled in Payactiv, you can apply for the Payactiv VisaCard* and receive your paycheck up to 2 days early1 and use our in-app savings tools, prescription discounts, and 1:1 financial counseling. In the Business to Business Service category. You're amazing and thank you for your kindness, Hi Romona,Thank you for taking the time to write a review about your experience. Have a blessed day. Meanwhile, I will be overdrawn due to lack of funds. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. How likely would you be to recommend finder to a friend or colleague? This person deserves a raise! You can only get your advance two days ahead of time, and youll have to sign up for a prepaid debit card to receive the funds.