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Thanks @ Tarik, the directions states to create two roles, which I did. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Good! The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. This is a fun challenge - if you are, like me, a total Service Cloud novice. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Right now he' taking a nap.so I'm off to edit some reports! I am the Trailhead Baby! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I'd just give it 24 hours then recheck the challenge. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about I have created data categories and Subcategories and have activated.But have issue with the above error. Did you check the little box to activate the entitlement process? Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Still stuck? Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Confused? Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. (Hint- search in setup for "support process". Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). If easier, feel free to email me some screenshots- rebecca@capstorm.com. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at 1 is checked that should not be checked. Thank you! I resolved the issue, by deleting the Billing profile and recreating it using. thanks a bunch. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I was able to work out a solution, I will outline it below. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. A mistake I have made many times as well! I made two dollars today! If the action is missing from the page layout, it will not show up as an option in the feed. We recommend using a new Developer Edition (DE) to check this challenge. You have to make the article "Linking SP-100 to SP-200" visible to everyone. This is my journey- a normal kid by day- a Trailhead explorer by night. I was creating 'wrong queue' queue . rebecca@capstorm.com. Does this help? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. An action can be added to the page layout. Even clicked edit and save for the profile after changing console settings. I had problem with the chart, now everything is correct. {!Case.OwnerFirstName}, Ursa Major Solar. This error stumped me for a while as well. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Sign in Thank you! When it works it plays a sound to tell you that a case has been assigned to you. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? What am I missing? I am glad that you figured it out. Click on the category and note the "group unique name" - verify that it is Billing_Topics. But I didn't complete it. Ask Question Asked 2 years, 8 months ago. I ran into the same issue. "I have created the Entitlement Process named "Cirrus Support Process" twice now. It has to be so simple. Does this match the requirements? When I made mistakes, I simply reverted to the last saved version. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. What item is on your lightning Case page layout to show Entitlements? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. No. Ensure Agents have access to Knowledge when viewing a Case". Billing Topics (Billing_Topics) with Payments and Reimbursements. I have the same problem and my Entitlement Process is already active :(. But not able to finish this challenge . Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I am getting this below error. And of course, I just tested the challenge 4 again and I passed! Superbadge Apex Specialist Full Solutions - Salesforce Handle We can't find the 'Customer Case Team' role. The custom email button I made was visible instead but was not approved by the Trailhead check. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." "Im not able to add instructions in the macro. advanced apex specialist superbadge solution. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I'm stuck on Challenge 6, creating the macro. This is where you start building out the ability to manage support levels. Below are tips and gotchas for each report / dashboard. Any clues as to what I might be missing? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! (I made a custom button as well for this one.). Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You, my amazing reader, get more than tips for a Salesforce Superbadge. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. My brother has started to play with me! It's likely something simple like an extra character. Confused? Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Thank you for your time and response. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Usually this is due to some pre-existing configuration or code in the challenge Org. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Selling with Sales Cloud Specialist Superbadge - YouTube Ensure you select the correct Chart format." A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator.