Would you like to add a photos or videos? As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I have worked in retail for over 15 years. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Companies can ask for reviews via automatic invitations. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Rolling eyes, rude attitude. I will always order with footasylum I am very happy with the service and products. Great sale and super quick on delivery. Just noticed that the box they have sent them in isn't for the correct trainers. footasylum returns faulty 60%. - Kristy Smitten, posted 11 months ago Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Here are 8 tips for writing great reviews. Manners cost nothing. In just a few steps, we'll have it sorted. Why have i been rejected for my return as the item was faulty? You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. 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"I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Footasylum Reviews | Read Customer Service Reviews of www.footasylum Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. It's great to hear you are happy with the coat and that the delivery was so quick. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Treated myself to some new trainers and jogging bottoms in the sale! The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Yay! It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. They all fit perfectly. Thanks. Email never arrived so ended up going to a store on crutches to get a refund. Keep up the good work Terry!Thanks so much.Tanya. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund Find out how we combat fake reviews. Got them cheaper than any other website. We also ensure all reviews are published without moderation. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. First and last time I will use this company. Avoid this store at all costs. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Suggested companies are based on peoples browsing tendencies. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. First and last time I will use this company. Do you agree with Footasylum's 4-star rating? Never again. 2023 Trustpilot A/S. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We spoke to Footasylum's senior leaders . Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Returns at Footasylum - Staall.com UK Anyone can write a Trustpilot review. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I will always order with footasylum I am very happy with the service and products. Before returning items you must notify Footasylum by telephone, letter, or email. Change of mind returns accepted. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Accurate And Undamaged Orders. I have worked in retail for over 15 years. Ordered coats for 2 of my sons in the sale. It goes against our guidelines to offer incentives for reviews. Leave this blank if you'd like to publish your review anonymously. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Ordered some trainers at 10.30pm amd paid for next day delivery. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Thank you so much. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. It's great to hear you are happy with the coat and that the delivery was so quick. This arrived within only two working days and all items were delivered intact and all there. My son lost out on his Christmas presents as a result. Men's, Women's & Kids' Trainers & Apparel | Footasylum With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum has collected 369 reviews with an average score of 1.86. . Make sure your order is unused and in original packaging and labels. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Looks like they have found the nearest spare tatty box to send them out in. Totally amazing service cannot fault. Discount. In real life, they are dull, boring and have no character at all. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Restrictions apply. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Up to 50% . Will definitely be ordering from them again. Since Footasylum doesn't have a customer service number I had to text them. 299.99. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Over 90 off RRP. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. A simple full refund is all I wanted from the first time I was messed around!! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Thanks. Suggested companies are based on peoples browsing tendencies. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. This time, however, when I ordered, their courier choice was Yodel. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Read Customer Service Reviews of footasylum.uk - Trustpilot Highly recommend and will definitely buy from Zavetti again. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. To start a return, fill out the returns form that came with your order and follow the instructions on the form. My son lost out on his Christmas presents as a result. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Rock Woven Outdoor Pant. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Thanks,Rebekah. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. If you miss this window, youll have to go through the returns process.