Processing statements are intentionally complicated so that they can overcharge you. Can you imagine what they are charging retailers to be able to take the card? Free Esso Card for Blue Light Card Members These revenues in no way influence our ratings or reviews. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Wex and Voyager cards can be used at any participating gas station. We were charged finance charges on the new account, over $600!!! In business, time is money. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. This wide-angle prime lens may be compact but it packs powerful features. Enter the limit in the Amount field. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Hard to get a hold of. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. A fleet fuel card is a card used to purchase fuel from a gas station. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Get clarity before you switch. For the tightest security, use Exact Match. Ive contacted customer service multiple times and spent long times on chat and hold both times. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards NO. If you need more information, you can input your business info here and contact us for assistance. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. The card may also be used on billing statements received from providers of the same types of service. Wont return as a customer. Pumacard options Pumacard The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick They never revealed that to us and what was noted was a 6.99% interest rate. Ask us your questions here. They have a long history of giving back, engaging with local. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. It is a shame, I was a client for about 20 years. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. EMV Credit Card Machines Wex and Voyager cards can be used at any participating gas station. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. An approved line of credit offered by Love's Travel Stops to approved customers. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Hi Ana, Attempts to reach a representative for clarity were again unsuccessful. How does it work? There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. RIDICULOUS!! There is some complexity to how fleet cards work. Select the date you want the payment to be made. WEX Fuel Card | Office of Administration - Missouri However, they all have different requirements and costs for acceptance. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Click Finish. How do I qualify for Love's Express Credit? It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. INACTIVE makes the card unavailable to use. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. NEVER let this company get your bank info. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Charged to my bank account, we do not own a card. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Wright Express is backed by its own bank, while Voyager partners with US Bank. We were told that the invoice was correct. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. WEX adds Visa to virtual payments offering - Emerald Coast Merchant Wex Fleet Card | University of Missouri System Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. A confirmation displays. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Worst gas card ever. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Data collection offers businesses comprehensive analytics and usage statistics. Fleet cards can also limit the number of transactions or caps on each transaction. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Pumacard - Fuel Cards Australia To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. WEX is complete rip-off. How does this make any sense whatsoever?? And how has this not already generated a class action lawsuit? At WEX they act as stewards of their communities. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Even after we paid their extortion money, WEX kept our account locked. WEX, Inc. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Referral Partner Permissions. We're happy to help. Choose Cash Advance from the drop-down menu. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Get to know COBRA regulations and how they impact you | WEX Inc. I have never gotten a paper receipt ever in the last 10 years. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Fleet Cards What is a fleet card? Called them about it, was put on hold for exactly 38 minutes, then they hung up ! If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. CardPaymentOptions.com, Inc. All Rights Reserved. Click Authorize Payment and confirm the payment info. Get the latest Health Trends & Insights news in your inbox. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. A new account was opened for our company that we were unaware of because WEX changed their system. I thought this would be beneficial. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Where does it work? These self serving morons could have left my employees stranded without working fuel cards. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Fleet Fuel Services | Element Fleet Been paying late fees for 8 months and just noticed. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Referral Partnership FAQ (Town name) Dental or Essential Eye? I am the bookkeeper for a company vexed be WEX. Why would you need to show a receipt from your dr that does not even make sense? The benefits of accepting fleet cards The benefits are straightforward. However, not all fleet card types are alike. None of which have been successful. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. crazy third time its going on. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. However, Visa and Mastercard offer their own fleet. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card It's a cut throat industry. WEX took nearly $4,000.00 from my business account. Still getting notified of late fees From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Accepted Cards | Square Support Center - US Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. They are a credit card company never has an HSA ever asked me for receipts before ever. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. WEX Fleet Card Driver Video - YouTube This even applies to co-branded cards. Worse liar company. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. The company has received 107 complaints in the past three years. Military veterans possess invaluable leadership skills and business acumen. As with most things in business, if you make it easier for customers, youll see more sales. Also, cant use funds from previous year for 3 months after the new year. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. In Report Value, enter the drivers name. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. A few months later an obnoxious debt collection company starts hounding us. Enter a note in the Comment field, if desired. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. The search results appear on the bottom of the screen. Youll need to contact your credit card processor. They are doing this to many other businesses I found out. Corporate Office EFS/WEx decided to debit our account and send us a check. When you take fleet cards, the funding time depends on the type of card and the processor. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Please cancel my account. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. On the card detail screen, click Add Prompt. At least thank me for giving you $1,000 that was meant for my 5 year olds education. It is also a great way to encourage businesses to start spending again as many consider curtail spending. 2023 Host Merchant Services. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. It helps to understand some of the nuances of the different cards available in the market. We were then told that the 6.99% was the periodic rate rather than the APR. They claim they need a receipt. The Problem is this Wex froze my credit card HSA account they want receipts. Your email address will not be published. Women play an important role at WEX. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. Shady company Dont ever deal with them!!! Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. He has also researched and published reviews about nearly every payment services provider and processor. WEX is completely incompetent or corrupt. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Where does it work? Furthermore, there are specific store-branded card networks offered by particular brands. Since thats the lowest rate of the purchasing card categories, thats the goal. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Deny most claims with no reasons. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Partner with WEX | About | WEX Inc. and wont correct it. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Anyone recommend an attorney? How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Hopefully they get banned from my state at least. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Click here to earn a reward. Getting paid to re-write this page? Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. The Prompts Information section appears. WEX Inc. - Jiffy Lube to Accept Wright Express Cards ERGs drive diversity by fostering new bonds and communities across the company. Choose the desired product in the Add Limit window, and click Next. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Your email address will not be published. They didnt send or email a notice that amounts were due. In the Funded Amount field, enter the amount of the money code. Unethical? Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Would like to join in class action suit. Yup Watch this corrupt company and dont use them for your poor employees. The most common fleet cards are by Wright Express (Wex) and Voyager. WEX adds Visa to virtual payments offering. Women play an important role at WEX. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? SEE WHO SPENDS WHAT, WHERE AND WHEN. How do I enter a fleet card in My Wallet? - Upside Contact Support. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. As more data is collected and trends identified, he expects losses to decrease even further. 3 reasons we see people flipping to a fuel card: Apply Now Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. I have no choice but to involve my attorney for CEASE and DESIST. This review will focus on Wexs payment acceptance products for merchants. Wex gas card approval NO PG! - YouTube In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Insert the card into the pump or attendant swipes the card in the station. I have been trying to get my claim processed for a month now. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Some processors have no monthly, no annual fees, no contract, and cheap rates. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. How can I go about it? The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Murphy USA participates in several programs that offer you discounts on fuel. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Nicole Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths)