If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Tip The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. We guarantee that you will get the item you ordered or get your money back. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. The unofficial eBay subreddit. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Take great pictures! Refund the buyer, the buyer keeps the item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. You believe that it was exactly as described. I have been selling on eBay for 23 years and I do not accept returns and never have. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Too many of those and their returns ability will be hindered. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Very unfair on seller and ebay part. Tip Buyer pays for return postage: . (2) One does not activate this seller protection by calling customer service. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Learn more about our signature confirmation requirements. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! 1. Before you can send an item back to the seller, youneed to start a return. Please read the rules This happens more often than not. Many eBay sellers accept returns if you've changed your mind. I gave alot of money for an item from ebay to a seller. You can always report the buyer later for misusing the MBG. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You are sure the item wa. 01-08-2020 When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. The criteria for Top Rated Seller is here: Top Rated Seller Program. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Refund the buyer, the buyer keeps the item. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. The eBay Resolution Centre is at the bottom of this page. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you've sold on ebay long enough you've had this happen. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Check out how to file a damage claim with FedEx if your item gets damaged. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Do I need to pay extra for the eBay Money Back Guarantee? Simply print the label on normal paper and tape it to the package. eBay will always side with the buyer of a damaged item. To the OP- the great thing is, you are selling items without much competition, apples to apples. Good luck! If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. So would all sellers. Most sellers refund as soon as they get the item back. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. This is a win win for both of us. This will get them to move the decision in my favor and pay out the damage coverage. Oh, Ship! Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Here's how to print an eBay return shipping label: Go to Purchase history . Adding tracking details to your return helpsprotect against delays or issues in the refund process. Open a case and try to work things out with the seller. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. Do not give a refund without getting the item back! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. 1. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. and another item where the item returned was not the part I sent. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. In the rare instance, this can happen. Here is a box that was shipped with FedEx. For more information, see our Condition of returned items policy. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Need an update on an open return request? moment, Oh, Ship! The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I sent him a message apologizing and requesting more information and photographs of the damage. 01-08-2020 Read the complete details about the eBay Money Back Guarantee. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. What does the eBay Money Back Guarantee cover? Escalate to eBay if you don't reach a resolution within 3 business days. I can only put it in the listing. Examples of alternative shipping arrangements. 2022 Flea Market Flipper. What do you mean by adding sold as is to your terms and policies? In this case you can: Refund the buyer and get the item back. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. 17 votes, 21 comments. The best option for you is to send a Return label, at your expense. In most cases this is true. Couldn't tell you if it helps but it doesn't hurt. Keep in mind that some returns can remain open for up to 35 business days. You can also start a return request from your Purchases in My eBay. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. My second reason for taking photographs of the items I ship? Most of the time if you have an issue with a purchase the seller will be able to solve it for you. We've outlined your response optionsbelow. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Something went wrong. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. In some cases, your response options may differ. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. If the seller wont cover the cost, let us know by asking eBay to step in. Make a point to take action on your listings to avoid unwanted returns. Do not refund until your item is back to you. So the buyer gets 6.50 from eBay. All Rights Reserved. Say something like: There is a scratch on the back, please see photo #9 for details. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you bought it over eBay and it isn't right, it's the seller's problem not yours. I grew up in Central Florida and have lived here my whole life. Make sure the barcode is clear so the carrier can scan it easily. Read theSeller protections policyto find out how to qualify to issue partial refunds. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item.