For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Worst ticket platform that gives two sh*ts about their customers. Vivid seats scammed me : r/Scams - reddit Vivid Seats gets you the best seats in the house | CNN Underscored A. Amalia G. Today. When the tickets never came, I contacted Vivid repeatedly. Is Vivid Seats Legit? Review, Comparison & Alternatives Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Promised by 2/23. But, that won't happen with your company. I simply want a partial refund because I feel that is fair. ColPhorbin 1 yr. ago By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. How is one supposed to know that xfer Piggyback means your tickets aren't together? He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Thank you for sharing your feedback, Gregory. Contact Customer Service | Vivid Seats We also confirm that your tickets are general admission. Please Refund at least $1000. For further help, send us a direct message. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. They didn't even attempt to make it right. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. On 02/16/2023, I bought two concert tickets. Conveniently buy and. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Credit care company is stating they rejected my dispute because all sales are final. 5.5 Total Score. What are "Email Delivery" and "Instant Download" tickets? We could not access or find on Ticketmaster and vivid customer dis-service. Share your photos and videos with others to prove the truth of your words. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Paid over $300 to an event that was postponed minutes before it was scheduled. A link has directed you to this review. I would never have the paid this amount of money for average seats. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) At this venue, Section B is behind the Pit. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia I had listened to his show on the radio (and bought many of his books) for many years. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The latest review was 2 months ago. Ordered tickets for Gary Allan concert last September. Should I buy tickets on Vivid Seats? How it works, fees, rewards Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Melinda, your concerns are absolutely valuable and matter to us. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Absolutely disgusting. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Spent all week leading up to the event trying to call only to get the worst support ever. Long story short the ticket transfer did not go smoothly. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. So I have no tickets and am out $600. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. The agent will be able to grant you a refund if your scheduled event has been canceled. This was an absolute nightmare. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. IE, Hundreds of people are standing in front of you. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Never again. Full refund and apology for lack of ticket delivery. I tried not to trip thinking I could sell them forward. How do I determine the seat numbers for a ticket listing? My tickets were not released until 1 week before the show. Enjoy reading our tips and recommendations. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Leave the paper at home! Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. I spoke with Carlos A over the phone to purchase my tickets. Bought 6 tickets and only 4 were transferred. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Well start sending you the news you need delivered straight to you. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats ranks 25thamong Ticketssites. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid seats has been getting scammy lately. The person the ticket was for has since died. Just another company who still made money over COVID. I found two separate listings for tickets in the same section and row. Ratings and Reviews 4.6 out of 5. 100% buyer guarantee. I was purchasing 3 tickets and wanted to make sure we are all seated together. Thank you. Repeatedly asked to speak to manager and he refused. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Review | Top Ten Reviews We're serious about getting you to the live events that you love. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends MONTANA FOREIGN LIMITED-LIABILITY COMPANY. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Chicago Illinois I usually stick to stubhub. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid Seats | Buy Tickets on the App Store This will surely increase the credibility of your complaint. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Vivid Seats has not responded to my email. We use dedicated people and clever technology to safeguard our platform. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. All Rights Reserved. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. They can see this but they refused to issue a refund. Terrible customer service. I called 2 seconds after I saw the $960 total. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. THEY ARE SCAMMERS. I got nfl tickets from them that never arrived. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. 5 Weeks later changed their policy!!! Vivid seats are scammers. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. 1239964100050. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. VividSeats.com = Robbery!!! | Los Angeles - Yelp I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We paid $1,279.45 for these tickets. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid refused a refund! Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I had to buy either 1 or 3. Do I need to print these tickets? Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Heads up. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Please refund me the differance between what you charged me and what the tickets actually cost. They refused to issue a refund as they said the tickets were sent via email. Finally got my tickets and had a great time speaking to the very helpful gentleman. I someone needs to hold ticket brokers responsible. I beleive he explained everything I needed to know, in detail. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. and then vice versa on the inventory thing. Disputed several times and no resolution till this day. Contact Us About The Company Profile For Vivid Seats LLC. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Dial 833-228-5143. Vivid Seats is as legit as ticketing sites come. When I went on their "live chat" to inquire, they didn't respond at first . He said I should post the tickets for sale. Couldnt cancel that ticket either. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. We lose as a result of your opportunistic business model. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Don't EVER use vivid seats for any purchases. Dont use this site they are horrible. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Vivid nor Ticketmaster seem to care about my issue. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. We also ensure all reviews are published without moderation. Vivid Seats Reviews - vividseats.com - Review Centre Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. With 30 mins. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. The staff are even more amazing. It is never our intention to make our fans feel this way. Verification can help ensure real people write reviews about real companies. So, Vivid seats charged an additional $196. I just want the Tickets I spent over 2 thousand of my hard earned money on. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. No. After setting up a ticket master account my tickets were sent to me. These people are thieves and liars. For 2 and now the event is selling them for 25$$$!!! In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. There was not enough time to even get to the venue. He was very polite, professional, kind, and made the process very easy! Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. He was very knowledgeable and courteous. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". FAQ. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Home | Ticket Purchase Settlement